Shipping policy
We know waiting for a package can feel like forever, so here's exactly what to expect when you order from Sylvia's Boutique.
Processing Your Order
Once your order comes through, our team gets to work within 1–2 business days (we don't count weekends or holidays here). If you place your order after 2:00 PM (ET), we'll start prepping it the next business day instead.
Heads up — during busier times like sales or the holiday season, processing might take an extra day or two. If that happens, we'll shoot you an email so you're never left wondering.
How Fast Will It Get to You?
We ship anywhere in the United States, and here's what your options look like:
- Standard Shipping – 5 to 7 business days – $7.99 (free if your order's over $219.00)
- Express Shipping – 2 to 3 business days – $14.99
Just a small note: these timeframes start counting once your order actually ships, not from the day you place it. And while we work with reliable carriers, things like weather or unexpected carrier delays are out of our hands — we'll always do what we can to help if that happens.
Keeping Tabs on Your Order
As soon as your package leaves us, you'll get a confirmation email with your tracking number. Prefer checking things yourself? We've also built order tracking right into our website, so you can look it up anytime without digging through emails. Give tracking info about 24–48 hours to show up after you get that shipping email.
Where We Ship (and Where We Don't)
Right now, we only ship within the United States — no international orders just yet.
We're also not able to deliver to PO Boxes at the moment, so please use a home or work address when you check out.
About Customs and Duties
Good news — since we only ship domestically, you won't run into any customs fees or import duties. One less thing to worry about.
Double-Check Your Address
Before you hit "place order," take a quick look at your shipping address. If something needs fixing after you've ordered, email us at info@sylviasboutique.store within 2 hours, and we'll try our best to catch it — but once your order is being processed, we can't make changes.
Ordering More Than One Thing?
If your order has a few different items, they might arrive in separate packages on different days. Don't worry, you won't be charged extra for that, and you'll get tracking info for each package that goes out.
If Something Goes Missing
Says delivered, but it's not there? Reach out to us at info@sylviasboutique.store within 7 days, and we'll help track it down or file a claim with the carrier.
Still in transit longer than expected? Give us a shout within 10 days of the estimated delivery date. We'll work with the carrier to sort it out, and if needed, get you a replacement or refund based on our Return Policy.
Delivery Didn't Go Through?
Sometimes packages get sent back to us — usually because of an address issue, nobody was around to accept it, or it was refused. If that happens, we'll reach out to arrange reshipping (a small extra shipping fee may apply).
You'll Always Know What's Happening
Right after you order, you'll get a confirmation email. Then once it ships, a second email lands in your inbox with all your tracking details.
Contact Information
Email: info@sylviasboutique.store
Phone: +1 718-888-9889
Address: 43-17 Bell Blvd, Bayside, NY 11361, USA
Business Hours: Mon–Sun 12 PM–5 PM (EST)